Less ping pong. More support.
Webinar | For customer service and CX leaders in the Adriatic
🔹 Simple questions. Repeated every day.
🔹 Agents switching tabs, searching for answers.
🔹 Knowledge stuck in people’s heads instead of systems.
This is not what your team should spend time on.
This is operational noise
And yet, this is where most time is lost.
Join us to see what AI can already handle instead of your team, freeing up their time for real customer conversations.
And how Salesforce Agentforce helps you do this in a safe, structured way, creating value with AI today and building a foundation that evolves with it.
*The webinar will be held in English.
- April 23, 10:00 - 11:00
- ZOOM
- Attendance is free
Save your spot ➡️
Agilcon insurance Event EN
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Who will be with us?
Zdravko Barec
Principal Solution Engineer, Salesforce
Marko Perme
Director of Agilcon Group
Why you shouldn’t miss this webinar?
- Because service representatives spend only 46% of their time with customers. The rest is lost to admin and internal work, which is exactly what AI can fix.
- 50% of service cases are expected to be handled by AI globally by 2027, and you need to know where to start.
- 79% of service leaders say investing in AI agents is essential to meet business demands. *State of Service Report (7th edition)
Who should attend?
- Leaders responsible for contact centre performance and operations.
- Owners of CRM / Salesforce and service platforms.
- Teams driving CX and digital transformation initiatives.
How AI agents can help in your contact centre today
⚙️ Automate routine requests and triage
Reduce volume and route cases based on context.
⚡ Support agents in real time
Provide answers, guidance, and next steps.
🧠 Draft responses from knowledge
Generate consistent replies for agent review.
📑 Summarise cases and improve performance
Surface insights, trends, and optimisation opportunities.