WEBINAR RECORDING
Webinar replay | For customer service and CX leaders in the Adriatic
🔹 Simple questions. Repeated every day.
🔹 Agents switching tabs, searching for answers.
🔹 Knowledge stuck in people’s heads instead of systems.
This is not where your team should lose time.
In this webinar replay, you’ll see where AI agents can already help contact centres today reduce operational noise, support agents, and create more space for real customer conversations.
And how Salesforce Agentforce makes this possible in a safe, structured way, with AI grounded in your data, workflows, knowledge, and service processes.
Watch the recording ➡️
Agilcon insurance Event EN
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Featured Speakers
Zdravko Barec
Principal Solution Engineer, Salesforce
Marko Perme
Director of Agilcon Group
Why you should watch this session?
- Because service representatives spend only 46% of their time with customers. The rest is lost to admin and internal work, which is exactly what AI can fix.
- 50% of service cases are expected to be handled by AI globally by 2027, and you need to know where to start.
- 79% of service leaders say investing in AI agents is essential to meet business demands. *State of Service Report (7th edition)
Who is this for?
- Leaders responsible for contact centre performance and operations.
- Owners of CRM / Salesforce and service platforms.
- Teams driving CX and digital transformation initiatives.