Real-Time Context Is the Policy That Matters Most in Insurance
The strategy in insurance is clear: connect policy sales, policy management, and claims handling into one unified experience.
Reality, however, is often different: marketing sees the customer, sales sees the policy, claims see the case,
and the field agent sees everything that never makes it into the systems.
The customer sees an insurance company without the full story.
At this event, we’ll open a practical conversation about how modern insurers are solving this challenge with a real-time, unified customer view, accessible to all teams across the entire policyholder journey.
Including a real-world example from Zavarovalnica Vita.
- March 10, 2026
- One66 Hotel, Ljubljana
- 9:00 – 12:00
- Free | Limited seats available
Agilcon insurance Event EN
"*" indicates required fields
Who will be with us?
Angela Sekuloska
Deputy Director of Marketing and Digital Sales, Zavarovalnica Vita
Vinay Aarohi
CIO, Atlas Insurance
Charif Arous
Solution Engineer and Insurance Industry Expert, Salesforce
Zdravko Barec
Principal Solution Engineer, Salesforce
Nika Loparič
Head of Sales, Agilcon
Majda Drame
Sales Consultant, Agilcon
Why is this worth your time?
Because a 360 customer view in insurance is no longer an IT project, it’s an operational necessity.
Because real customer context directly reduces friction across sales, policy changes, and claims handling.
Because you’ll clearly see where automation and AI truly add value. and where human touch matters most.
Who should attend?
This event is designed for leaders and decision-makers in the insurance industry who:
are responsible for customer experience, marketing, sales, contact centres, or IT architecture,
operate in an environment of fragmented systems and processes,
are looking for practical answers, not theory.
How does a unified context work in practice?
🌀Storm Damage
Claim submission. Assessment. Customer updates. No chaos. Everyone works with the same context.
🏥 Healthcare Service
The customer is looking for a “path to the doctor.” The advisor sees coverage, history, and the next step.
🤝 Agent in the Field
Advises based on the full picture, not assumptions. Sees the complete customer story, not just a single policy.
📞 Contact Center
No searching across systems.
No repeated questions.
Just clear answers — immediately.
Agenda
9:00 – 9:15 : Welcome
9:15 – 9:40 : Designing Insurance Experiences Across Digital and Human Channels: AI Enabled Efficiency, Trust and Empathy
- Charif Arous, Solution Engineer and Insurance Industry Expert, Salesforce
9:40 – 10:00 : What Connected Insurance Looks Like on Monday Morning | DEMO
- Zdravko Barec, Lead Solution Engineer, Salesforce
10:00 – 10:20 : Coffee break
10:20 – 10:45 : Connected Experience at Atlas Insurance (Malta) (online)
- Vinay Aarohi, CIO, Atlas Insurance
- Antoine Galea, Enterprise Architect & Delivery Lead, Atlas Insurance
- Charif Arous, Solution Engineer and Insurance Industry Expert, Salesforce
10:45 – 11:10 : From practice: how a connected customer experience is built at Zavarovalnica Vita
*Session will be held in Slovenian
- Angela Sekuloska, Deputy Director of Marketing and Digital Sales, Zavarovalnica Vita
- Nika Loparič, Head of Sales, Agilcon
11:10 – 11:30 : Q&A
From 11:30 on: Lunch & networking