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AI Agents Are Joining Service Teams. The Real Work Starts Before AI

Everyone wants AI in customer service. But AI needs more than a seat at the table. That is why we framed our “AI in Customer...

June 18, 2026

Where AI agents can actually help contact centres today

AI is already changing customer service, but not always in the way people hoped. Many customers have the same frustrating experience: they open a chatbot,...

May 5, 2026

What implementing Agentforce in 2025 taught us, and how leaders can win in 2026

If 2025 had a theme, it was this: AI didn’t fail us, our expectations did. Leaders across industries walked into the year hoping for instant...

December 11, 2025

From Data to Action: How AI Agents Are Changing the Game?

Imagine you’re managing a customer service team. Instead of relying on human agents to tackle every routine task, you’ve got an AI agent on your...

February 10, 2025

Reimagine Your Business In The Age of AI Agents: Keynote Speech

The AI revolution was supposed to change everything, from how we work to how we live. But two years after the hype around AI tools...

November 20, 2024