When Banks Connect the Dots, Customers Stop Leaving
Disconnected data. Disconnected teams. Disconnected customers. The cost? Missed opportunities, broken trust, and silent churn. How do you fix it? Start by connecting everything — and everyone — around the customer. Strategic Implementation of Salesforce Franck has a fantastic 80% loyalty rate among Croatian consumers. Yet, resting on its laurels is not Franck’s way. They […]
Loyalty Program Drives 50% of Merkur’s B2C Transactions: 11% Revenue and 7.7% Membership Growth in Just Five Months
Imagine a shopping experience where every online or in-store interaction is connected, driven by rich data insights, and personalized to your preferences in real-time. This isn’t just a vision; it’s the reality Merkur is creating through a bold digital transformation powered by Salesforce technology, supported by the Agilcon team. At AdriatiCON, Robert Petrič, Director of […]
How AdmiralBet Enhanced Efficiency in Customer Support
In a market where products and services often blur into sameness, exceptional customer support can be a game-changing differentiator. AdmiralBet recognized this opportunity and took it a step further: customer support had to transcend traditional roles and become part of a broader narrative focused entirely on enhancing the customer experience—a mandate that promised to set […]
70% of Webshop Revenue From Loyalty? Here’s How Franck Did It
Franck, a household name in Croatia with over 132 years of heritage, is setting new industry standards as one of the first FMCG brands in the region to implement a “Direct to Consumer” strategy using Salesforce CRM and Marketing Cloud. This strategic move, supported by the Agilcon team’s expertise, has revolutionized Franck’s approach to consumer […]
Agilcon’s Guide to the Intelligence Age: Keynote Speech
In the second part of his keynote speech at AdriatiCON 2024, Marko Perme, CEO of Agilcon, outlined four key steps to help your business lay a solid foundation for the age of AI using Salesforce and Gecko technologies. Driving Your Success: Today and Tomorrow At Agilcon, we focus on supporting your organization’s two most important […]
Agilcon + Salesforce: The Top Choice for Companies That Demand More!
Choosing the right CRM solution is an important strategic decision. It’s like building a strong foundation for your business’s growth with the help of an experienced architect who understands your needs and can bring your vision to life. It’s not something you want to rush into. In a market flooded with providers and solutions that […]
How to Elevate Customer Experience? Every Moment with Your Brand Counts!
How do we meet or even exceed the expectations of customers accustomed to excellent experiences in digital environments set by global technology giants? They invest significant resources in perfecting every aspect of the experience with their brand,” explained Marko Perme, CEO at Agilcon. Customers aren’t concerned about which stage of your sales and marketing process […]