When Banks Connect the Dots, Customers Stop Leaving
Disconnected data. Disconnected teams. Disconnected customers. The cost? Missed opportunities, broken trust, and silent churn. How do you fix it? Start by connecting everything — and everyone — around the customer. Strategic Implementation of Salesforce Franck has a fantastic 80% loyalty rate among Croatian consumers. Yet, resting on its laurels is not Franck’s way. They […]
We Brought It Home: Salesforce Partner of the Year 2024
Imagine a shopping experience where every online or in-store interaction is connected, driven by rich data insights, and personalized to your preferences in real-time. This isn’t just a vision; it’s the reality Merkur is creating through a bold digital transformation powered by Salesforce technology, supported by the Agilcon team. At AdriatiCON, Robert Petrič, Director of […]
Loyalty Program Drives 50% of Merkur’s B2C Transactions: 11% Revenue and 7.7% Membership Growth in Just Five Months
Imagine a shopping experience where every online or in-store interaction is connected, driven by rich data insights, and personalized to your preferences in real-time. This isn’t just a vision; it’s the reality Merkur is creating through a bold digital transformation powered by Salesforce technology, supported by the Agilcon team. At AdriatiCON, Robert Petrič, Director of […]
How AdmiralBet Enhanced Efficiency in Customer Support
In a market where products and services often blur into sameness, exceptional customer support can be a game-changing differentiator. AdmiralBet recognized this opportunity and took it a step further: customer support had to transcend traditional roles and become part of a broader narrative focused entirely on enhancing the customer experience—a mandate that promised to set […]
Turn Customer Data Into Your Marketing Superpower
We all know the truth: today’s businesses run on data. But in a world overwhelmed with data, simply having it isn’t enough—you need to make it work for you. So, how do you do that? Make Customer Data Your Secret Weapon Picture this: You’re running a business, and data’s coming at you from every direction—your […]
70% of Webshop Revenue From Loyalty? Here’s How Franck Did It
Franck, a household name in Croatia with over 132 years of heritage, is setting new industry standards as one of the first FMCG brands in the region to implement a “Direct to Consumer” strategy using Salesforce CRM and Marketing Cloud. This strategic move, supported by the Agilcon team’s expertise, has revolutionized Franck’s approach to consumer […]
From Data to Action: How AI Agents Are Changing the Game?
Imagine you’re managing a customer service team. Instead of relying on human agents to tackle every routine task, you’ve got an AI agent on your side, handling common queries, providing real-time responses, and passing only the trickiest issues to your human team. Over in sales? That same AI agent is busy prioritizing leads, automating follow-ups, and sending […]
Agilcon’s Guide to the Intelligence Age: Keynote Speech
In the second part of his keynote speech at AdriatiCON 2024, Marko Perme, CEO of Agilcon, outlined four key steps to help your business lay a solid foundation for the age of AI using Salesforce and Gecko technologies. Driving Your Success: Today and Tomorrow At Agilcon, we focus on supporting your organization’s two most important […]
Reimagine Your Business In The Age of AI Agents: Keynote Speech
The AI revolution was supposed to change everything, from how we work to how we live. But two years after the hype around AI tools like ChatGPT, the technology still hasn’t delivered on its transformative promises. In his keynote speech at AdriatiCON 2024, Marko Perme, CEO at Agilcon, unpacks why AI hasn’t met expectations and […]
Use Salesforce Experience Cloud to Grow Digital Presence.
Whether it’s building a comprehensive knowledge base, setting up a self-service portal, or launching a dynamic forum or partner community, Experience Cloud has you covered. Centralizing all your data gives you the power to deliver personalized content quickly and effectively. Plus, you’re working on a platform that’s not only flexible and reliable but also scalable. […]